Ormskirk and District General Hospital

Ormskirk and District General Hospital 2023-10-22 Person 5 5 0

I spoke to a Dr who was very thorough and understanding. He prescribed me appropriate medication, provided safety netting and infomation and can me helpful advice for managing my illness. I felt listened to, respected and well cared for.

Nothing, I was really satisfied, my call back was only slightly after the estimated time too, which is great considering the demand.

Ormskirk and District General Hospital 2023-10-21 Person 4 5 0

I had been in withdrawal from my morphine for 4 days by the time I rang the 111 service. The first time I rang no prescription was done for me but the second time I rang everything was handled better and a prescription was sent to the pharmacy with enough medication to get me through to talking with my own GP. They were very friendly and professional but also compassionate as well.

It was not your service but the pharmacist at the chemist that I had problems with

Ormskirk and District General Hospital 2023-10-21 Person 5 5 0

Called 111 to discuss symptoms and hopefully pre-book appointment at walk-in centre, was told would get a call from a doctor. Doctor called within 30 mins, and appointment was made. Arrived at walk-in centre and was seen within 10 mins. Was able to collect prescribed antibiotics from a chemist on way home. Glad I called 111 and made appointment in advance, as there were approximately 20 people waiting at the walk-in centre, (presumably patients without pre-booked appointments) with an appropriate waiting time of 180 mins

On this occasion, nothing.

Ormskirk and District General Hospital 2023-10-20 Person 5 5 0

Quick, got what I needed, efficient

The option to have my prescription sent to the spine without needing to decide a specific pharmacy

Ormskirk and District General Hospital 2023-10-20 Person 5 5 0

Spoke on the phone to doctor re my mum , mum didn’t want to go into hospital, doctor came out within the hour , examined mum , prescription sorted out, mum and family happy that mum could stay at home

I don’t think so

Ormskirk and District General Hospital 2023-10-20 Person 5 5 0

Was delt with very quickly in seeing me

The treatment and respect was delt with extremely speedy in getting me and ambulance THANK YOU

Ormskirk and District General Hospital 2023-10-09 Person 5 5 0

I didn't feel well and I was worried about seeking help while no wasting anyone's time. The advice I received was clear and what I needed to do. I was instructed to seek medical examination and my local A+E treated me very well despite being very busy.

I cannot fault the service I used and would recommend it to anybody.

Ormskirk and District General Hospital 2023-10-09 Person 4 5 0

I have to rely on my husband and he is also my carer. Without him I would be in care.

To listen and understand my needs. I had a UTI which caused me to become confused more than what I am. To listen to my husbands observations and his views as I would not have a voice if not for him

Ormskirk and District General Hospital 2023-09-29 Person 5 5 0

I had an excellent service. The advanced clinical practitioner went out of her way to hand deliver my prescription to the pharmacy as the electronic prescribing was not possible.

Nothing exceptional service.

Ormskirk and District General Hospital 2023-09-29 Person 1 5 0

I was in agony with pleurisy they would not even listen to my chest but told me to go to Southport or ormskirk. I was exhausted in pain from the pleurisy but they didn’t want to know decided not to go to ormskirk as I was worn out despite being told to-ring for an ambulance ! Monday morning rang surgery dr refused to see me as I had not gone to Southport hospital. 72 years of age and humiliated my daughter took me to Chorley hospital. what a difference ! Treated with dignity and made to feel that I matter. Suggest Excel and west Lancs send their staff to Chorley to learn about compassion.

Everything!!!